A number of folks have contacted me directly, seeking customer support with their TownHog purchases.
While I did work for TownHog for a time, I no longer do. I’m currently the Director of Marketing at Spreebird Deals.
That said, I’m sympathetic to customers who are having trouble reaching TownHog. To that end, here’s all I know about how to contact them. This is listed on TownHog.com, and I’m providing this in the hopes it will help.
TownHog – Dotblu, Inc.
343 Sansome Street, Suite 510
San Francisco, CA 94104
Phone: 1-888-673-1321
(Business Hours: Mon-Fri, 9AM-6PM PT)
Questions: info@townhog.com
Support/Help: support@townhog.com
Business questions: info@townhog.com
Media: pr@townhog.com
NOTE: Some people have mentioned they have no luck getting any response going through these channels. I personally called the customer support line and it went to voicemail during business hours.
If you’re still frustrated, there is another option: post your complaint on the company’s Twitter feed. TownHog’s is simply @TownHog.
{ 2 comments… read them below or add one }
ordered 2 $25.00 deals for anthony’s resturant 7 weeks ago…As of july 8, 2011 have not recieved…I feel that this site is a rip off
I agree with Al. A completely deplorable operation. Started getting spam even before my ‘deal’ with SFGate/Daily Deals (BluLabel/TownHog) went though. Attempted to have my account deleted and I was told not possible. Attempted to speak to someone else, and told not possible. My advice is avoid these folks. Don’t respect their customers, and aren’t in it for the long haul.
Dave